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Customer Relations Executive

Handling calls in a consistently polite, professional and efficient manner. 
To have an understanding of the significance of customer service and adhere to high standards at all times. 
Determining the cause of the problem. 
Providing excellence service to customers through telephone. 
Attracting potential customers by answering product and service questions. 
Suggesting information about other products and services. 
Opens customer Profiles by recording detail information. 
Maintains customer records by updating information. 
Resolves product or service problems by clarifying the customer's complaint. 
Achieve given set target by employing telemarketing skills bases on best practices.
Selecting and explaining the best solution to solve the problem. 
Expediting correction or adjustment. 
Following up to ensure resolution. 
Resolves problems by clarifying issues, researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. 
Updates job knowledge by participating in educational opportunities. 
Enhances organization reputation by accepting ownership for accomplishing new and different requests. 
Exploring opportunities to add value to job accomplishments. 
Accomplishes sales and organization mission by completing related results as needed.

Salary:INR 1,75,000 - 3,00,000 P.A

Skills Required

  • Posted by: HR Manager
  • Location: Bangalore,  (Karnataka)
  • Job based in:
    Operations/Customer Service
  • Job type: Returning Professionals
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