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Relationship Associate


Company Information:

Urban Ladder is a leading online furniture company that aims to provide a curated destination for home solutions, to help the Urban Indian build well-furnished, beautiful homes.

With over 1000 products and 25 categories such as wardrobes, sofas, beds, dining tables, storage shelves, etc. Urban Ladder is India's leading online furniture company.

Urban Ladder is backed by top tier venture capital firms Steadview Capital, SAIF Partners and Kalaari Capital and Sequoia Capital. Mr. Ratan Tata, Chairman Emeritus of Tata Sons has also made a personal investment in Urban Ladder.

In February 2014, Urban Ladder bagged the "Best Digital Start-up" Award at the fourth India Digital Awards organised by IAMAI.


Why is this role important:


For us our customers’ problems are most important. We need dynamic yet humane personalities who can help and engage with customers in whole new way. Urban Ladder stands for innovation and we believe that we need to innovate in every small thing we do. Engaging with customers over the phone and understanding their problems will be a way of life for you here.

Primary Skills and Functional Experience:


  • Possess great written communication.
  • Willing to make calls and send email and be open to learning to use other new channels or processes.
  • Willing to be an excellent customer advocate internally and stand up for what's right by the customer.
  • Willing to work fast and be flexible with work timings/schedule and availability.
  • Have knowledge of and be an active social media user.
  • E-Commerce and hospitality experience is a huge bonus.
  • Freshers are more than welcome.




Desired Skills and Functional Experience:


  • Dynamic personality with extremely humane outlook
  • Experience in having handled irate customers
  • Team player
  • Active on social media networking sites
  • Ability to think outside the box
  • Self-driven and motivated
  • Basic knowledge of systems, excel



Role and Responsibilities will include:


For you to fit into this role you should be someone who can talk on the phone all day, send emails out in lightning speed and chat up with our clients and help them out with their numerous queries. Just make sure our clients are happy at the end of every interaction!

Your role will require you to reach out to customers who bought UL products from Amazon/Flipkart and ask for their feedback, learn more about the customers (survey on phone). This is followed by a quick email to them so they can rate us. The role can expand to customer interactions for solving issues / bad reviews and / or suggesting additional products.

Your role will involve you being a multi-tasker, handling multiple customers at the same time. Let's be honest. Client servicing isn't easy and we aren't looking for people who want it easy. Being driven to focus on every single detail and being empathetic to people should come naturally to you. If you are committed to learning a lot, taking ownership of every client/order end to end and have an impeccable sense of work ethic, we should meet. The role would require you to learn about the brand and the category as well as diligently following up or passing on the customer requests to relevant teams.


Competencies required for Success in This Role

  • Customer Focus
  • Quality of Work
  • Problem Solving
  • Ownership & Drive
  • Collaboration and Teamwork
  • Creativity and Innovation




Skills Required

  • Posted by: Kanishk Arya
  • Company : Urban Ladder
  • Location: Bangalore,  (Karnataka)
  • Job based in:
    Operations/Customer Service
  • Job type: Work From Home
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