What you will directly contribute to:

• Moderating member exchanges and content such as profile and vehicle pictures, trips, etc.
• Responding to our users’ questions and requests (we offer a 100% response service)
• Processing complaints and claims in a timely manner 
• Interacting with members of BlaBlaCar via phone on a daily basis to educate them and prepare a survey report
• Reporting into the team manager
• Improving the overall member experience

What you will need to be successful:

• Excellent proficiency in written and spoken Hindi and English
• Fluency in additional languages such as Kannada / Tamil / Telugu is preferred
• Experience in customer service of course a plus
• Proven ability to prioritise busy workloads
• Sincere willingness to fairly balance our business and members' needs
• Strong ability to work on his own while being dynamic and hardworking
• Strong knowledge of the internet ecosystem
• A prior experience using the service as a driver, a passenger or both, would be a plus
• Be humble, structured, organised, motivated by innovation and a relentless doer 
• Enjoy working as a team-player and learning from others

Click on the URL below for applying to this position

http://bit.ly/1UvifuB