Job description

• Responsible for handling customer calls and emails.
• Handle the feedbacks and enquiries of order customers.
• Keep records of customer interactions and transactions, feedbacks, and comments, as well as actions taken.
• Follow up to ensure that appropriate actions were taken on customer's requests.
• Answer calls professionally to provide information about products, services, receive orders, cancel orders, and obtain details of complaints
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Make each shopper interaction smart, personalized, and connected
• 1-3 years of experience in Customer Service

Communication Skills: 

• Very good command over English grammar
• Excellent communication skills in Hindi, English and if Multilingual, will be better. 
• Ability to communicate correctly and clearly with all customers base.  
• Excellent customer issue documentation skills. 
• Good listening ability to understand customer issues very clearly and provide resolution.
• Ability to focus on customers issues without distraction and provide resolution.
• Ability to function independently as well as in a team. 

Computer Knowledge/Skills: 

• Familiarity with Microsoft excel, Microsoft Word and Internet Explorer
• Ability to successfully adapt to changes in the work environment.