Job Title: Duty manager

Entity: O2 spa

Reports to: Spa manager & Cluster manager

• Purpose of position: Maximize revenue generation of spa. Effectively interact with customers and ensure high service quality. Maintain spa

• Major Responsibilities:  Revenue generation, Customer service and retention, Inter team cooperation,  Adhere to defined SOP for ( data capturing, reports etc.), Spa maintenance

• Key performance Indicators:

                 Revenue: 50%

                 Customer service &Retention: 30%

                Adherence to Sop: 20%

• Qualification & Experience: Graduate with at least one year experience

• Skills & Qualities: Effective communication and Sales skills ,  ,Active listening and soft skills, Social perceptiveness , Coordination, Service oriented , Negotiation, Flexibility , Detail oriented