GharSENaukri

CAREER SERVICES HELP YOU GROW

Female CSR Intern



About the company
SAGISU DISPATCH GLOBAL SERVICES PVT. LTD.
Vision: Be a superior same day intracity delivery service provider across India.
Mission: Be the most reliable logistics partner. Deliver last mile customer delight.
Scale up vehicle utilization. Enhance earnings ttruckers. Create value for all
stakeholders.

Role
Managing incoming calls and customer service inquiries
Generating sales leads that develop intnew customers
Identifying and assessing customers’ needs tachieve satisfaction

Accountabilities 
Answer customer queries & update customers on their order
Identify driver pool (MBG/Ad hoch) through campaign tool. Perform initial
screening of drivers and assign them torders. Update tASE’s for further
process once assigned.
Create, maintain & close tickets in Zen desk based on workflow guidelines.
Perform timely updates tcustomers on their loads through phone calls, emails,
etc.
Spot quote loads and collect and save rate confirmations.
Track status of customer bids and ensure data is correct regarding the bids.
Create and maintain detailed excel spreadsheets ttrack loads and revenue for
each customer location.
Review pricing with Supply & Sales team
SPOC for transport partner/ driver tensure timely delivery of the goods
Initiate calls tcustomers tensure timely and accurate invoicing. Record and
prepare vendor payments in accordance with contracted terms. Ensure proper
billing of transportation and special charges. Issue debits and credits as
necessary.

Experience & Skill Sets:
Graduate Fresher in transportation/ logistics/SCM industry
Fluent in English & local language
A core thinker and multi-tasker.
Thrives under pressure and uncertainty
Comfortable in basic excel and MS office.
Good time-management skills

Who can apply?
Candidate available for full time internship
Can start the internship between August 10, 2019 and Aug 20 2019
Available for duration of 6 months
Have relevant skills and interests

Other perks 
Certificate, Letter of recommendation, Job offer (On successful conversion to a permanent



Skills Required

  • Posted by: HR
  • Company : Sagiso
  • Location: Bangalore,  (Karnataka)
  • Job based in:
    Operations/Customer Service
  • Job type: Women Intern/Trainee
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