Uber’s driver-partners are our most important customers, and we’re building a best-in-class customer service experience for them. Greenlight Locations (GLs) help new partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community.

We are looking to build a team of rock stars to provide quality support in our Greenlight locations in Delhi NCR. We need people with strong communication and problem-solving skills, who don’t shy away from in-person interactions.

You’ll be expected to help on-board new driver-partners, provide exceptional support, and quickly adapt in an ever-growing business. Working with Uber is a great opportunity to work with a top-notch Operations team and deep-dive into Uber’s day-to-day operations. You will work as a consultant for Uber on a contract basis with the potential for an extension based on your performance. In the past, outstanding performers have made it to full time roles at Uber.

JOB POSITION:   Operations Executive

Type Of Job : Part Time(11AM To 3PM)

WHAT YOU’LL DO

•             Deliver 5-star, in-person support experience to our partners

•             Walk drivers through onboarding and all of the tools to be successful

•             Help brand the Uber name and get driver partners excited

•             Stay on the top of Uber policies and procedures

•             Work with the Driver Operations team to make our processes even better

BACKGROUND

•             Strong communications skills. (English, Hindi)

•             Empathetic: Empathy towards driver partners and willingness to help them.

•             A problem solver. You’re ready to tackle complex customer problems without hesitation.

•             A mentor. You're able to guide and coach your team to improve performance effectively.

•             Independent. You’re ready to manage a GL while balancing multiple priorities.

•             Analytical. You use metrics and data to guide and drive your decisions.

PERKS

•             Opportunity to help shape the future of Greenlight Centres at Uber

•             Sharp, motivated co-workers in a fun office environment

•             The rare opportunity to change the world such that everyone around you is using the product you built. We’re not just another social web app, we’re moving real people and assets and reinventing transportation and logistics globally.

•             Free snacks & beverages

•             Informal dress code.

Location: Sector 29, Gurgaon

Salary:  Rs 8K-10K a month