Actively and consistently supports all efforts to simplify and enhance the customer experience.
Analyzes and interprets complex data and provides recommendations to the management team.
Work with management to create comprehensive budget/forecast models and reporting packages
Identifies and communicates significant customer and revenue trends for the management team to assist in achievement of business goals.
Tracks weekly results and identifies risk/opportunities to current forecast
Provides additional data analysis, forecasting and development of ad hoc reports as required.
Serves as a resource to project managers and project leaders to educate and assist them with implementing project management processes and making improvement/changes.
Accountable for the execution of departmental processes and methodologies.
Ensures complete analysis and understanding of interdependencies, business risks, risk mitigators that could impact or be impacted by the delivery of proof of concepts, new products, services, processes and/or support technologies.
Provide analysis and ROI of marketing campaigns, new products, and/or incentive plans
Assist in ad hoc information and reporting requests from Leadership
Manipulates and analyzes large data sources from multiple platforms.
Assists with the establishment of dashboards, reports, and adhoc analysis.
Evaluates reporting results through data investigation and analysis.
Identifies trends, patterns and opportunities for improvement based on data and results of reporting.
Special Projects as needed and performs other duties as requested by supervisor.