Job Role: - Collections and Recovery Officer (C&RO)

 Roles and Responsibilities:

• Responsible for follow up of overdue accounts and ensure improvement in delinquent portfolio and recovery
• Improve recovery rates of write-off portfolio and abide by internal and external regulations at all times
• Follow-up with customers for overdue payments, while adhering to internal and external guidelines on code of conduct (COC)
• Ensure reconciliation of payments and timely deposit of cash payments in the system
• Comply with processes at all times
• Responsible for improvement of late bucket delinquency
• Meet collections targets on late delinquency through set KPIs
• Adhere to collection discipline (like issue of receipts)
• Conduct daily field visits and follow up, ensure 100% coverage of field account and escalate problematic cases for further action
• Document feedback for each case and share with supervisors. Escalate problematic cases
• Collect feedback through hands-off of previous bucket cases and escalate variance if any
• Resolve customer queries effectively
• Initiate legal actions where warranted with the support of legal team.
• Support the business on data quality management i.e. improving the quality of customer information available through timely feedback

Requirements:

• PUC / Degree
• 3-5 years of field collections experience
• Negotiation and persuasion skills
• Excellent in communication and influencing skills
• Should be well versed with local language and English (spoken and written)

Location:- Chennai