GharSENaukri

CAREER SERVICES HELP YOU GROW

Permanent-Customer Service Associate-VCS-Delhi/NCR



Amazon.Com

Amazon India empowers small and medium-sized businesses to reach millions of customers with a number of programmes that help boost their revenue, reach and productivity. By telling stories from a wide range of perspectives, we tell the larger story of who Amazon is and how Amazon's core business practices contribute to a better India.

Job Description

Customer Service Associate- VCS:

Virtual Call Centre (VCC) - It is a ‘Work from Home’ model for Delhi CS. VCC associates are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality. 

Knowledge & Skills Required

Desired skills:

  • Action oriented, self-disciplined and organized
  • Effective time management skills and ability to prioritize work time to ensure productivity and      department standards
  • Ability to communicate clearly with both internal and external customers
  • Good comprehension skills - ability to clearly understand and address customer issues appropriately
  • Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
  • Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
  • Good typing skills

 

Preferred Criteria:

  • Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
  • Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
  • Should ensure ‘Work-like’ environment with no disturbance during the work hours.
  • Experience working in a customer service environment for at least 6 months

 

The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment.  They will be creative and analytical problem solvers with a passion for excellent customer service.

Customer Focus:

  • Excellent customer service skills, including maintaining focus on the customer issue in a  fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates conflict resolution, negotiation, and de-escalation skills
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Ability to work overtime as required by business - asmuch as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills:

  • Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
  • Ability to approach problems logically and rationally
  • Action oriented and self-disciplined
  • Organized and detail-oriented
  • Ability to quickly and effectively prioritize work time in various departments to meet business need
  • Ability to maintain composure in highly escalated situations

 

Qualification Required

Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply

Shifts: Rotational

Benefits: NSA, OT, Sodexo Coupons.

 



Skills Required

  • Posted by: HR Manager
  • Company : Amazon Development Centre India Pvt. Ltd.
  • Location: Delhi,  (Delhi-NCR)
  • Job based in:
    Operations/Customer Service
  • Job type: Work From Home
Apply Without Registration



Talk to employer

Similar Jobs


Full Time OPERATIONS (KAM) In ...

Amazon.ComAmazon India empowers small and medium-sized businesses to reach millions of customers with a number of p


Work From Home Female Telecal...

Amazon.ComAmazon India empowers small and medium-sized businesses to reach millions of customers with a number of p


Procurement Operations Execut...

Amazon.ComAmazon India empowers small and medium-sized businesses to reach millions of customers with a number of p


Customer Service Associate-Noi...

Amazon.ComAmazon India empowers small and medium-sized businesses to reach millions of customers with a number of p