pinkWhale is an e-Health company offering integrated online and telephone based personal healthcare services. We are building the best network of health specialists, healthcare providers, and partners who are committed to providing health consultations by phone or online.

Women restart their career as Reception/ Front office Executive 

Job Description:

• Facilitate a comfortable and delightful experience for patients and visitors
• Provide directions to the patients and attenders to the doctors and handling queries
• Having detailed information regarding admissions, their room requirements/oncall doctor details
• Answer all incoming calls for appointments and query from the patients and record the same 
• Ensure that every patient has a smooth and quick check-in with the doctors and reduce wait time
• Ensure all the complaints from the patients and attenders are handled delicately and informed to the In-charge 
• Ensure that all patients correspondence, bills are filed and maintained systematically
• Ensure all information are transmitted to all the patients regarding their appointment with the doctors 
• Ensure proper hand over( both cash and any other required information) is done every day before the shift ends
• Adhere to strict staff grooming standards
• Should be ready to work on any shifts including Sundays and as required
• Inpatient/Outpatient Billing to be handled.

Job Requirement:

• Previous experience in a customer support /Front office management
• Strong phone and verbal communication skills along with active listening
• Familiarity with systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Education : Degree (PUC+3 years degree) or diploma

Location:  Banglore(Bengaluru)