About Company

Ericsson is one of the leading providers of Information and Communication Technology (ICT) to service providers, with about 40% of the world’s mobile traffic carried through our networks. We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt, and scale, making our customers successful in a fully connected world. For more than 140 years, our ideas, technology, and people have changed the world: real turning points that have transformed lives, industries, and society as a whole.

Role: HR Representative at HR Global Share Service Center called as Global People Services Function

Location: Gurgaon ASF

Transport: Shared transport will be provided by company.

In case Employee wish to travel on their own they will be provided with parking sticker and there will be no reimbursement.

Shift Hours: 9 hours desk job with 1 hours of total break

Responsibility: (Desk Job working on Laptop/Desktop and applicants needs to be comfortable to search and read information)

• Understand Employee Request by active comprehension and probing contacting HR via email, chat, web forms and phone.
• Visualize process and product cycle to understand any gap or exception processing.
• Provide explanation and reasons for requests pending or that cannot be processed.
• Assisting Employees Globally in resolving requests and following up with other units.
• Share feedback and observation with the Managers and Unit Heads on process and product improvement.

Skills:

• Good Communication and interpersonal skills
• Ability to manage dispute, escalation and connect with the Employees
• Willing to work with Employees to provide solution as per processes
• Take ownership and ability to maintain confidentiality
• Typing and work on internet based applications
• Break complex processes in logical flow to understand E2E process
• Hands on knowledge to work on MS office applications

Preferred:

• Resources living near GGN and from South Delhi (due low shorter travel time)
• With prior experience in customer service on phone, email and chat in shared service or technical and product support.

Note:

• No hiring zone and transport is provided only from nodal points except for night shifts.
• Candidates staying in other areas are encouraged to relocate to Gurgaon or Delhi closer to Gurgaon.

Mandatory:

• Resources need to be open to work 24 x 7 x 5 (Any 5 days of the week and 6th day as per business requirement).
• Shifts are aligned as per business requirement and may/may not be rotational.
• Should be open to work as per business requirement and cannot be hired for a particular shift.
• Should be open to work on regional and location holidays as per business requirement to support of global locations.
• Should have excellent command on English Language i.e. good comprehension, articulation and ability to communicate (both write and speak).